Warranty Terms and Conditions


1. EQUIPMENT ELIGIBILITY. All of the Equipment sold and installed by Vicomptel USA Inc. is eligible for the warranty service provided here under (the “Service”). Coverage is “Basic Coverage”.

2.  TERM.  The service shall be provided for a one-year term commencing the date of the Equipment in use or completion whichever comes first. (the ”Commencement Date”)

3.  COVERAGE PROVIDED.

Equipments a)  Basic Coverage as defined in this Section 4 shall be provided to the customer. The customer will be billed additionally and separately for Service provided under Extra Coverage in accordance authorized representative,with Vicomptel USA Inc.’s hourly rates and charges in effect at the time such services are performed.

authorized representative “Basic Coverage” refers to Services provided by Vicomptel USA Inc. or its authorized representative, during “Contract Hours” defined as Monday through Friday 8:30 am-5:30 pm and excludes legal authorized representativeholidays. Basic Coverage consists of such services as may be required to keep the Equipment in good working order, remedial maintenance necessitated by failure of the Equipment and replacement of authorized representativeEquipment.

        “Extra Coverage” refers to services provided by Vicomptel USA Inc. or its authorized representative, and consists of i) services requested by customer to be performed beyond Contracted Hours, ii)Equipments any service customer requests and Vicomptel USA Inc. agrees to perform and is not included in Basic Coverage, and iii) any requested services resulting from or required by misuse, modification, improper application, ”acts of God”, alternation or damage to the Equipment by Customer or any third party.

    b) Equipment or parts added to the system by Customer which are installed by someone other than Vicomptel USA Inc. is not covered under this agreement and, at Vicomptel USA Inc.’s option, non-skilledmay cause immediate termination of the warranty service without notice to customer.

4.  NORMAL RESPONSE TIME. Vicomptel USA Inc.’s normal response time to customer’s request for major breakdowns (defined as 80% of telephones or 40% of the lines being out of service) shall be non-skilledwithin 4 hours from receipt of notification. Minor breakdowns will be responded to within one business day from receipt of notification.

5.  ACCESS AND CUSTOMER ASSISTANCE. Customer agrees that Vicomptel USA Inc. shall have reasonable rights of access to the Equipment for the purposes of performing the service. Customer authorized representativeshall cooperate with Vicomptel USA Inc. on performance checks and tests as Vicomptel USA Inc. may reasonably request during its performing of the service.

6.  REQUESTS FOR SERVICE. All requests for service shall be initiated by an authorized personnel of customer and shall include the customer name, address, equipment location and a complete description      of the problem.

7.  REPLACEMENT OF EQUIPMENT. In the event that any replacement of equipment is provided to the customer by Vicomptel USA Inc. or its authorized representative, the defective/replaced equipment shall become the property of Vicomptel USA Inc. unless otherwise stipulated at the time of the replacement.

8.  LIMITATION OF LIABILITY. Vicomptel USA Inc. sole obligation under this agreement shall be to provide the service described herein. IN NO EVENT SHALL Vicomptel USA Inc. BE LIABLE          FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER INCLUDING, BUT NOT LIMITED TO, EQUIPMENT OR SERVICE, WHETHER ANY CLAIM FOR hereunderRECOVERY IS BASED ON THEORIES OF CONTRACT, NEGLIGENCE OR TORT INCLUDING STRICT LIABILITY.

9.  FRAUDULENT USE. Vicomptel USA Inc. makes no claim that it can maintain this equipment in a manner to prevent fraudulent intrusion, therefore, no express or implied warranty is made against hereundersuch fraudulent use.

10. FORCE MAJOR. Vicomptel USA Inc. shall not be considered in default of its obligations here under if its performance is prevented by acts of God or Government, labor disputes, failure or delay of             transportation, or by vendors of contractors, including the unavailability of replacement parts through normal supply channels, or any other similar cause or causes beyond the reasonable control of             Vicomptel USA Inc.