ELIGIBILITY. All of the Equipment sold and installed by Vicomptel USA Inc. is eligible for the warranty service provided here under (the “Service”). Coverage
is “Basic Coverage”.
2. TERM. The service shall be provided for a one-year
term commencing the date of the Equipment in use or completion whichever comes first. (the ”Commencement Date”)
3. COVERAGE PROVIDED.
Equipments a) Basic Coverage as defined in this Section 4 shall be provided to the customer.
The customer will be billed additionally and separately for Service provided
under Extra Coverage in accordance authorized representative,with Vicomptel
USA Inc.’s hourly rates and charges in effect at the time such services are
authorized representative “Basic
Coverage” refers to Services provided by
Vicomptel USA Inc. or its authorized representative, during “Contract
Hours” defined as Monday through Friday 8:30 am-5:30 pm and excludes legal authorized representativeholidays. Basic Coverage consists of such services as may be required to keep
the Equipment in good working order, remedial maintenance necessitated by
failure of the Equipment and replacement of authorized representativeEquipment.
Coverage” refers to services provided by Vicomptel
USA Inc. or its authorized representative, and consists of i) services
requested by customer to be performed beyond Contracted Hours, ii)Equipments any service
customer requests and Vicomptel USA Inc.
agrees to perform and is not included in Basic Coverage, and iii) any requested
services resulting from or required by misuse, modification, improper
application, ”acts of God”, alternation or damage to the Equipment by Customer
or any third party.
or parts added to the system by Customer which are installed by someone other
than Vicomptel USA Inc. is not
covered under this agreement and, at Vicomptel
USA Inc.’s option, non-skilledmay cause immediate termination of the warranty service
without notice to customer.
RESPONSE TIME. Vicomptel USA Inc.’s
normal response time to customer’s request for major breakdowns (defined as 80%
of telephones or 40% of the lines being out of service) shall be non-skilledwithin 4 hours
from receipt of notification. Minor breakdowns will be responded to within one
business day from receipt of notification.
AND CUSTOMER ASSISTANCE. Customer agrees that Vicomptel USA Inc. shall have reasonable rights of access to the
Equipment for the purposes of performing the service. Customer authorized representativeshall cooperate
with Vicomptel USA Inc. on
performance checks and tests as Vicomptel
USA Inc. may reasonably request during its performing of the service.
FOR SERVICE. All requests for service shall be initiated by an authorized personnel
of customer and shall include the customer name, address, equipment location
and a complete description of the problem.
OF EQUIPMENT. In the event that any replacement of equipment is provided to the
customer by Vicomptel USA Inc. or its authorized representative, the defective/replaced equipment shall become the property of Vicomptel
USA Inc. unless otherwise stipulated at the time of the replacement.
OF LIABILITY. Vicomptel USA Inc.
sole obligation under this agreement shall be to provide the service described
herein. IN NO EVENT SHALL Vicomptel USA
Inc. BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND
WHATSOEVER INCLUDING, BUT NOT LIMITED TO, EQUIPMENT OR SERVICE, WHETHER ANY
CLAIM FOR hereunderRECOVERY IS BASED ON THEORIES OF CONTRACT, NEGLIGENCE OR TORT
INCLUDING STRICT LIABILITY.
Vicomptel USA Inc. makes no claim that it can maintain this equipment
in a manner to prevent fraudulent intrusion, therefore, no express or implied
warranty is made against hereundersuch fraudulent use.
MAJOR. Vicomptel USA Inc. shall not
be considered in default of its obligations here under if its performance is
prevented by acts of God or Government, labor disputes, failure or delay of transportation, or by vendors of contractors, including the unavailability of
replacement parts through normal supply channels, or any other similar cause or
causes beyond the reasonable control of Vicomptel